Sunday, January 3, 2010

Some New Year Reminders

Welcome to 2010 everyone!

As our members return from holidays and settle back into their routines, we wish to offer the following reminders to make sure that Green Earth Organics has smooth deliveries and that you get your bin of delicious produce just the way you want it.

The selection of produce changes weekly. The bin contents and new produce selections for the coming week are posted every Thursday evening on our website (vancouver.greenearthorganics.com). You can log on to our website any time after 6 PM on Thursday to start making changes to your next bin.

You are able to make up to four substitutions per delivery. The deadline for all substitutions, cancellations, and additional item requests is 9 AM the day prior to your delivery.

If you enjoy one of our wonderful grocery items, consider placing it on standing order. You can choose to have it with every delivery or with every second delivery, and you will save 5% every time! To set up a standing order for every delivery, just go to the "Standing Orders" page and add the items there. To set up a different standing order schedule, email the office at info@greenearthorganics.com or call us at 604-708-2345.

We offer several convenient payment options. Using a Visa or MasterCard, or being set up with Direct Debit, means that you never risk missing a payment. If you choose to pay by cash or cheque, please remember that payment is due upon delivery and that the delivery drivers do not carry change.

Whenever possible, please place your empty bins out in a safe area on the morning of your delivery for the driver to collect. Please have a look around for extra bins and cold packs.

If you have any questions or concerns, you can reach a member service representative at 604-708-2345. The office is open from 8 AM to 4 PM from Mondays to Thursdays, and from 8 AM to noon on Fridays. You can also email us at info@greenearthorganics.com.

We'd love to make your grocery shopping as easy and fast as possible so you have more time in 2010 for everything else that matters to you. Please let us know if there's anything we can do to make our service work better for you. Happy New Year!

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