Minor Change to Logins

On Friday, November 4th, we did some website upgrades. Most of the changes will be invisible to our members, though some of you did spot some odd little occurrences where certain standing orders briefly disappeared from orders or where the "Save Bin" button would delete the entire order for a couple of hours on Monday. We do apologize for these quirks and we think we've got them all sorted out. If you do think something on your account isn't working correctly, please let us know. We can be reached by phone at 604-708-2345 or by email at info@greenearthorganics.com.

One change that will be permanent is a minor change to our login system. Previously, the email address field was not case sensitive, so if you entered your email address as Info@greenearthorganics.com or info@GreenEarthOrganics.com, it wouldn't have mattered; the website would recognize those both as the same as the email address on your account (in this case, info@greenearthorganics.com). However, for better security, this will no longer work: in order to login, you will have to enter your email address exactly as you entered it when you signed up. If we entered your email address for you, we would not have capitalized anything, so you will want to make sure to use all small letters when logging in. If you entered your email address yourself and do not remember how you entered it, please give us a call or email and we can check for you.

No passwords have been changed during this transition and we have not deleted any accounts, so if you are suddenly unable to login in to your account, this change to how email addresses are handled is probably to blame. If that's the case, the "Forgot your password?" system will also not work for you; it is also case sensitive now.

We apologize for any inconvenience this might cause, but it is in the name of having proper security on every aspect of our website. If you have any questions or concerns, or if you are having any trouble with your login, please let us know.